Privacy Policy

Who we are

Realistic3D is an architectural visualisation studio. We are the data controller for anything you send through this website, and you can reach us at info@realistic3d.co about any of it.

We work from two addresses: 15 Bellevue Place, Southend On Sea SS1 2RA, United Kingdom; and 100 Elizabeth St, Melbourne VIC 3004, Australia.

What we collect, and only when you send it

There is no account to create here and nothing to sign up for. The only personal information this site collects is what you type into one of its enquiry forms, and every field except your email address is optional:

• Your name, email address, and phone number
• Your company
• The service you are asking about, and any reference or link you paste in
• Your message or brief
• Which page you sent the form from

Two more values travel with the form and neither is about you: a hidden field that should stay empty, and how long the form took to fill in. Both exist to catch bots, and both are discarded once that check passes.

What happens to it

An enquiry is stored as a private record in our own content system and emailed to us once so we can reply. That is the whole journey. It is not added to a marketing list, not sold, not shared with anyone outside the studio, and not used to build a profile of you.

Your IP address is briefly used to rate-limit the form so it cannot be flooded, and it is hashed for that purpose rather than written to the enquiry record. We do not keep it.

We hold enquiries while we are in touch about your project, and afterwards as a record of work we were asked to quote for. Ask us to delete yours and we will.

Cookies and measurement

This site sets no cookies of its own, and it sets none of the ones below until you have said yes to them. Nothing loads while the banner is unanswered, and nothing here needs a cookie to work: refusing costs you no part of the site.

If you accept, a Google Tag Manager container loads, and through it up to two things run depending on what you agreed to:

• Analytics: Google Analytics, for how many people visit and which pages they read (cookies _ga, _ga_6NGV0RDDX5), and Microsoft Clarity, for anonymised recordings of how pages are scrolled and clicked, which is how layout problems get found (cookies _clck, _clsk).
• Advertising: AdRoll, so our campaigns can tell whether a visit came from an ad, and so an ad can follow you to another site (cookie __adroll_fpc).

The first two are measurement. The third is advertising, and it is the one worth knowing about: it is what lets an ad follow you to another site. They load together or not at all. We tested whether the advertising tag could be switched off on its own and it could not, so we are not going to offer you a choice that would not be honoured.

You can change your mind at any time from the “Cookie settings” link in the footer of every page, and withdrawing is one click, exactly like giving it. Whenever you refuse, whether that is the first time you are asked or later, we clear the cookies we know about, including any left over from the older version of this site, and if anything was already running we reload the page so it stops. Your browser’s own settings will clear anything we miss.

The only thing we store without asking is your answer to that question, and it is kept in your browser rather than in a cookie, so it never travels to us.

Your rights

Under UK data protection law you can ask us for a copy of what we hold about you, ask us to correct it, ask us to delete it, or object to how we are using it. Email info@realistic3d.co and we will answer. You do not need to give a reason and it costs nothing.

If you are not satisfied with how we handle that, you can complain to the Information Commissioner's Office, the UK regulator, at ico.org.uk.

Changes to this page

If what we collect changes, this page changes with it and the date at the top moves. There is no archive of previous versions; if you need to know what it said on a particular day, ask us.